What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my forms are not working on mobile devices?

    Asked by pospdevelopment on May 19, 2017 at 12:54 PM

    My form was working perfectly on mobile, but in the past hour 3 people have messaged me that they cannot register.  I have a radio button to choose pay by paypal or by check, and then a condition about which embedded iframe form to show depending on the choice.  It has been working for about a month and just stopped working today.  Please help!!!  It works fine on a desktop.,

     

    https://form.jotform.us/70664505147153

     

     

     

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    JotForm Support

    Answered by Kevin_G on May 19, 2017 at 02:22 PM

    I have tested your form and I can see it works, I got the submission page when submission the check option form: 

    And I could also submit the form while selecting the PayPal option, you can see my testing submissions on your incomplete payments section for your PayPal form. 

    Do you have more  details about the errors your users are facing? 

    If they are getting a message while trying to submit the form or while filling it out, please provide us with that, it will be helpful to know what error they are getting. 

    We will wait for your response. 

     

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    Answered by pospdevelopment on May 19, 2017 at 04:45 PM

    This is only happening on phones....no error message, just when either radio button is chosen, nothing further happens.  The screen shot below is of my own phone and I received messages from a few other members with the same problem. 

     

     

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    JotForm Support

    Answered by BDAVID on May 19, 2017 at 06:09 PM

    Is there any specific mobile device? I just tried it in my Android phone using Chrome browser, and it worked fine:

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    Answered by pospdevelopment on May 19, 2017 at 06:26 PM

    I'm not sure what our members are using, but mine (the screenshot above) is an iPhone 6 running safari

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    JotForm Support

    Answered by Mike on May 19, 2017 at 08:26 PM

    I was not able to reproduce the issue using an official iOS Simulator App and also using an Android phone. The form seems to be fine, but you need to scroll down the page once the you select the payment option.

    Just in case we have cleared your form caches.

    If you need any further assistance on this, please let us know.