Email notification doesn't seem to be working

  • Profile Image
    jdiedrich
    Asked on May 19, 2017 at 06:50 PM

    We aren't getting e mail notifications when forms are filled out for Kid's Q

     

    Can you look at the settings and let us know if we need to change set up.

  • Profile Image
    Kevin_G
    Answered on May 19, 2017 at 10:21 PM

    The link you provided does not seem to be working: 

    However, I have checked your email account history and I cannot find any blocked or bounced email, as per the log, seems like all the emails are being sent successfully. 

    You can also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I would also suggest you to check this guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    If the issue still persists, please let us know.