I have created a form with some questions with 3 option for answer , when I get response of filled answer it does not come through proper with correct

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    mb2017
    Asked on May 22, 2017 at 10:52 AM
    Body Size Body Weight Face Shape Chin Cheeks Eyes Nose Lips Teeth Skin Hair Nails Necks Chest Belly Button Hips Joints Small
    Wrinkled Sunken
    Black, Dry, Cracked, Black/Brown tinge
    Sharp, Flexible, Pink, Lustrous
    Moderate
    Appetite Digestion Taste Thirst Elimination Total Strong, unbearable
    Sweet, bitter, astringent
    Constipation
    Thick, oily, sluggish
    Diet Drugs, 
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    Nik_C
    Answered on May 22, 2017 at 12:53 PM

    Since we didn't receive your question fully, could you please provide more information about the problem you're having?

    I tested your form and the responses are coming like in your screenshot, but I'm not sure what would you like to do? You need those fields to show differently?

    I copied that field and tested it alone, so responses are showing the same like in your example.

    We'll wait for your response.

    Thank you!

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    mb2017
    Answered on May 22, 2017 at 01:43 PM
    Thank you for your quick response.
    There are couple of issues. One of the issue is about the alignment of the
    rows. As you will notice from the attached picture/screen shot, the left
    column rows are not aligned with the other rows of column 2,3 and 4. The
    end result after the form is filled out leads to answers that do not match
    with the left column.
    [image: Inline image 1]
    this is how I get the response.
    [image: Inline image 1]
    Please let me know how to fix it or once you rectify the form.
    Thanking You,
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...
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    jonathan
    Answered on May 22, 2017 at 06:39 PM

    The screenshot image you provided on your response was not include. Please follow this guide on how to upload screenshot image on your response to the forum.

    If I understand correctly though, I think you were referring to this misalignment issue on your form.

     

    Allow me some more time to find a workaround using CSS code to adjust the alignment of the Checkboxes. I'll be back shortly.

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    jonathan
    Answered on May 22, 2017 at 07:08 PM

    Please add this CSS codes on your form.

     

    .form-checkbox-item {

        width : 350px !important;

    }

     

    .form-checkbox-item label {

        margin-left: 0px !important;

        position: absolute;

    }

     

    I also suggest putting the Checkbox labels on Top alignment.

    Let us know if this still did not resolve the issue.

     

     

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    mb2017
    Answered on May 23, 2017 at 11:43 AM
    Dear Jonathan,
    I tried to put the CCS code you advised. but it is not working ...can you
    make a call??? you can call me??? it is better to walk through ,instead of
    going back and forth Please.
    Let me know asap.
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...
  • Profile Image
    Nik_C
    Answered on May 23, 2017 at 01:14 PM

    Unfortunately, we don't have a phone support.

    I checked your form but in Custom CSS field there is only this line:

    So I'm not sure if you tried the solution provided by my colleague above.

    Anyhow, I cloned your form and inserted the CSS provided by my colleague. Here is my test form:

    https://form.jotformpro.com/71425519792968

    Feel free to check it and let us know if this could work for you. 

    Thank you!

     

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    mb2017
    Answered on May 23, 2017 at 06:44 PM
    Dear Customer Service,
    I tried to add CCS code as you've advised, and it changed the complete
    format of Main option which were on the side , jumbled on top. I do not
    want this ...I needed to get just space correction so it matches with the
    options on right.
    Please help.
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...
  • Profile Image
    jonathan
    Answered on May 23, 2017 at 09:27 PM

    You can set the field label alignment to TOP instead.

     

    so it will be like this...

     

    Let us know if this is still not enough.

  • Profile Image
    mb2017
    Answered on May 23, 2017 at 10:43 PM
    No , it does not look good and also it does not match with choices as I
    have one body part and 3 choices , if I take that on Top, it does not
    serve my purpose.
    Do you think any other format would work ?? I want your help to fix the
    space issue on left most Column aligned with all other columns.
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...
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    seth
    Answered on May 24, 2017 at 03:22 AM

    Hello,

    I checked your form and understand that you want labels on the left and options on the right. In order to achieve that, I suggest you separate the labels into single checkbox fields:

    in this way, you can control the space between labels and questions. Please remove the CSS code and set your label alignment to left if you want to try this option. Here I cloned your form and prepared your two options like this:

    https://form.jotform.com/71431250923953

    Also, please have a look at our widgets which can be used as selection options:

    https://widgets.jotform.com/category/select_boxes

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!

     

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    mb2017
    Answered on May 25, 2017 at 07:43 AM
    Dear Seth,
    Thank you so much for your wise advise, I will try these options you have
    shown and see how it works. My other concern was when I receive back the
    answer's from client would they will be as per format ??? as in last
    formate answer came all jumbled and could not figure out which answer was
    for which option.
    I am not great design technical savvy , so if you can make changes and fix
    my problem , would be great.
    I really appreciate your feedback.
    Thank you ,
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...
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    EltonCris
    Answered on May 25, 2017 at 09:55 AM

    My other concern was when I receive back the answer's from client would they will be as per format ???

    Email notification template has its own format. Fields are ordered the same way they are ordered in your form. With regards to the checkboxes, only the selected options will be shown on the email.

    If you want to customize your email notification so answers will appear on email according to your preference, here's how: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

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    mb2017
    Answered on May 25, 2017 at 10:04 AM

    Hello Elton,

     

    i dont understand what what you are trying to tell. I think the earlier person in your team understood my issue and have advised me but I don't know how do I do that using your provided format in jot form fore creating spacing . Please look at answered email and help me.

    check the email send by Seth .

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    Kiran
    Answered on May 25, 2017 at 12:33 PM

    Please be noted that our colleague Elton's response is related to your question on the email notification format that you receive for the form submission. 

    I understand that you are experiencing trouble with achieving to separate the fields. Please see the screencast below that can help you with adding separate fields to the form.

    Once you have added all the options separately to the form, you may delete the original large field from the form. 

     

    Hope this information helps. 

  • Profile Image
    mb2017
    Answered on May 25, 2017 at 07:43 PM
    Thank you so much , I got it, let me try and see if it works will get back
    to you.
    *Namaste,*
    *Mona Bhatt. Ba,Ma,Ayurvedic Practitioner-**Counselor*
    *Eternal Healing Arts*
    *318, Harvard Street, Suit #37, 2nd floor,*
    *Brookline, MA 02446*
    * PH: 9172821092 Email: info@Eternalhealingarts.com,
    Web:www.Eternalhealingarts.com *
    ...