What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Link logo does not match form logo

    Asked by diningoutatl on May 23, 2017 at 10:03 AM

    I cloned the form from one I made for another organization. I changed the logo on the form, but when I share the link it still shows the old logo from the cloned form. I tried adding new CSS, but it didn't work. Logo should be https://gyazo.com/f65f92350bb2084c0edab548c19d3c72.

    Page URL:
    https://www.jotform.com/70884546984171

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on May 23, 2017 at 11:27 AM

    It looks like the image is being pulled from the form header. Please try adding a new header section to the form along with the new logo and then remove the old header from the form.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by diningoutatl on May 23, 2017 at 12:43 PM
    Hi:
    I've replaced the header multiple times and the old logo persists! Help!
    [image: photo]
    *Denise Romeo*
    City Editor, DiningOut Atlanta
    dromeo@diningout.com |
    www.diningout.com/atlanta




    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on May 23, 2017 at 02:13 PM

    Could you check if the old image is existing in the Archives of image field? Please try adding an image field to the form and check for the old image in the Archives to delete it. Please try logging into a private/incognito window to share the form to see if that helps.  Also, please try clearing the caches of your JotForm account and the browser.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Please get back to us if the issue still persists. We will be happy to take a look again.