What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an error stating only one entry is allowed

    Asked by strtch007 on May 23, 2017 at 02:36 PM

    I signed up for the free account of 100 submissions or less but when i sent a test i received an error stating no more submission available. Can you help me fix this as will want to upgrade next month. 

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    JotForm Support

    Answered by AIDAN on May 23, 2017 at 03:27 PM

    I have checked your account and found that it's active and well within the submissions limit. Could you please try a submission again and get back to us if the problem persists?

    Thank you in advance.

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    Answered by strtch007 on May 23, 2017 at 03:33 PM

    Attached is the screen shot of the error

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    JotForm Support

    Answered by AIDAN on May 23, 2017 at 03:38 PM

    Thanks to the screenshot you provided I was able to identify your problem. You have enabled the multiple submissions prevention check, which explains why you are not able to send more than one submission:

    For more information on this feature please see our guide on how to set unique submissions on a form here: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by strtch007 on May 23, 2017 at 03:44 PM

    Fantastic Thank you so much