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    Not getting notification emails after the form is submitted.

    Asked by megfenn on May 24, 2017 at 02:03 PM
    Hi, is this for the BTS form? She was having problems getting the notifications through which is why I had to change it to SMTP. Please could you provide some instructions so I can avoid the error. Thank you.
    Best Wishes,
    Meg Fenn

    Director - Design & Web
    www.ShakeItUpCreative.com
    t: 07909702028
    office: 01273 906128 Monday - Friday 9:00am to 3pm/voicemail out of hours
    e: meg@ShakeItUpCreative.com

    Shake It Up Creative Ltd, registered company number 9684397.
    We support The Lunch Project www.thelunchproject.org.uk
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    Answered by megfenn on May 24, 2017 at 02:32 PM

    Hi thanks for this. No, she was not receiving them as her email kept getting put on the bounce list. So she kept having to take it off. So I switched the notifications to go out via SMTP and followed the Jot Form instructions on how to do this. https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    It seemed to work really well. Then I got an email from Jot form saying there was an error so it was reset to noreply@jotform instead. Which is probably why her email address gets put into the bounce list. It's frustrating because I followed the instructions and the hosting company said it was going through their servers just fine. The jot form email did not say what the error was so I couldn't even fix it. Basically the form notifications need to reach her and her email should not be going into the bounce list. Thanks.

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    JotForm Support

    Answered by david on May 24, 2017 at 03:57 PM

    I checked the email logs for your account and did not see any recent failed or bounced emails.  What form are you having trouble with and which address is not receiving the emails?  Let us know what you can and we will look into this further. 

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    Answered by megfenn on May 25, 2017 at 09:22 AM

    It is the form 778035. I switched the notifications to go out via SMTP and followed the Jot Form instructions on how to do this. https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    The reason I changed it was because her email kept getting put into the bounce list and Jot form suggested changing it to SMTP which I did.

    It seemed to work really well. Then I got an email from Jot form saying there was an error so it was reset to noreply@jotform instead. Which is probably why her email address gets put into the bounce list. It's frustrating because I followed the instructions and the hosting company said it was going through their servers just fine. The jot form email did not say what the error was so I couldn't even fix it. Basically the form notifications need to reach her and her email should not be going into the bounce list. Thanks.

  • Profile Image
    JotForm Support

    Answered by david on May 25, 2017 at 11:01 AM

    I checked for a form with the ID 778035 and was unable to find one.  What address is it you are having trouble with?  I see a hotmail address in your account history and if that is the one causing trouble it is likely due to filtering.  Hotmail tends to reject emails quite frequently and I would recommend they use a different service like GMail.  Let us know what you can and we will look into this further.

    As for SMTP issue, sending addresses are only defaulted back to noreply@jotform when emails fail from the SMTP address.  This is usually due to server issues or incorrect settings.