What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to upgrade our plan but it is not responding

    Asked by scott  on May 26, 2017 at 11:11 AM

    Hi We are concerned because we have met out maximum jotforms for the month and the system will not allow to upgrade.  Please do not hold any forms!! We want to upgrade

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    JotForm Support

    Answered by Kevin_G on May 26, 2017 at 12:23 PM

    Are you still getting issues upgrading your account? 

    I have just checked the account related to your email address "bepulaski" and I can see it has been upgraded from the Storage yearly to the Silver monthly plan. 

    You could also check the details on the billing page of your account: https://www.jotform.com/help/329-How-to-Check-Invoices 

    If you're referring to a different account, please provide us with the username, we will be glad to help you.