What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name.

    Asked by FFHEF on May 26, 2017 at 01:40 PM
    Next problem. I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name. I can't seem to find anywhere else that has that name but it keeps showing up. I have tried signing out and signing back in, I have also tried restarting my computer. Neither action fixed it.
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 26, 2017 at 01:52 PM

    Most likely Facebook is scraping the old meta description and because of this reason title of your form was not updated. 

    You can fix your meta description in Facebook by using the Facebook Sharing Debugger

    As alternative you can clone your form and then share your cloned form.

    Let us know if you need further assistance.

  • Profile Image

    Answered by FFHEF on May 26, 2017 at 02:02 PM

    I went to the facebook sharing debugger - its for DEVELOPERS I am not a developer I am just trying to update a darn form. It didn't work. As you can see while it picked up that I added an image it is STILL showing org title as th old title. How do I clone a form!?!

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 26, 2017 at 02:30 PM

    Inside of this guide you can find how to clone an existing form from your account:

    How to clone an existing form from your account

    Once you clone your form, change the title of cloned form and share it on you Facebook page. 

    If the issue still persist, please provide us a link of your Facebook page.

  • Profile Image

    Answered by FFHEF on May 26, 2017 at 06:24 PM

    the issue is already persisting. Why do I have to do additional steps for what must be some sort of coding issue?

  • Profile Image
    JotForm Support

    Answered by Jan on May 26, 2017 at 07:26 PM

    I believe this is the form (https://www.jotform.us/form/40765046580153) you're referring to. I tried sharing this form to my Facebook account and the Page Title is showing correctly. Here's a screenshot:

    I cloned your form and I can see that the Page Title is the same (Applause Form).

    Before we use the Facebook Sharing Debugger tool, please update the Page Title first. Here's how:

    1. Click "Settings" in the top menu. Go to "Form Settings" section and then click the "Show More Options" button.

    2. Scroll down and you'll see the "Page Title". Please change it.

    Related guide: https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form

    Let us know once you're done changing the Page Title. Thank you.