- veritasAsked on May 30, 2017 at 01:20 PM
The take photo widget is not working on our form. Are there only certain devices that the widget can work on? Or only certain browsers? The wizard does not show up, rather, it stays a black box rather than provide an option for live photo.
- JotForm SupportJohn_BensonAnswered on May 30, 2017 at 02:35 PM
May we know what internet browser or system you used to test your form? I tried testing the Take Photo widget using my iPhone 6 and it is working fine on my end. Here's a screenshot:
Hope that helps. If you have questions, please contact us again.
- veritasAnswered on May 30, 2017 at 03:43 PMHi, I am using a MacBook Air and Google Chrome
Veritas Community Church
- JotForm SupportKevin_GAnswered on May 30, 2017 at 06:34 PM
Thank you for the details Katie.
I have not a MacBook, but as far as I can see the widget works on my end using Google Chrome and Windows, could you please check that your browser is allowed to use your camera?
Here's a link with info about it: https://support.google.com/chrome/answer/2693767?hl=en
Could you please also test on this form: https://form.jotformpro.com/62796578486984
Do let us know if you can still replicate the issue, that will help us to know if there is something blocking the widget's resources, you could also test on incognito mode or connected to a different internet connection.
I will also ask for someone with a Mac device in order to know if we can replicate the issue.