What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I received an email saying my account was disabled the other day, is it enabled today?

    Asked by ArlingtonPower on June 01, 2017 at 12:25 PM

    May 29th, received this email below:

    Dear ArlingtonPower,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=ArlingtonPower

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

    With the new month is my account now enabled?

     

    Thank you.

    Julie 855-243-2166 x136

  • Profile Image
    JotForm Support

    Answered by Jan on June 01, 2017 at 02:28 PM

    Yes, the limit counter resets every 1st day of the month. Upon checking your account, I can see that it is currently in good status.

    Please do check this related guide: Understanding-Your-Account-Usage-and-Limits.

    If you have any questions, let us know. Thank you.