I received an email saying my account was disabled the other day, is it enabled today?

  • Profile Image
    ArlingtonPower
    Asked on June 01, 2017 at 12:25 PM

    May 29th, received this email below:

    Dear ArlingtonPower,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=ArlingtonPower

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

    With the new month is my account now enabled?

     

    Thank you.

    Julie 855-243-2166 x136

  • Profile Image
    Jan
    Answered on June 01, 2017 at 02:28 PM

    Yes, the limit counter resets every 1st day of the month. Upon checking your account, I can see that it is currently in good status.

    Please do check this related guide: Understanding-Your-Account-Usage-and-Limits.

    If you have any questions, let us know. Thank you.