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Understanding Your Account Usage and Limits

Understanding Your Account Usage and Limits

Confused about how your account limits work? Don't worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into.

First, please visit our Pricing Page to get a quick breakdown of the limits for each plan.

When you log in to your JotForm account, you can view your current usage by clicking the Avatar in the top right corner of the page. Or, by simply navigating to your Account's Usage page.

View Your Usage

View Your Usage

In this guide, we will use the account type/plan "Free" to define each limit. First, we need to define what a Submission means. Here in JotForm, when a form is filled out and it was successfully submitted and received by your account, then that will be counted as a submission. Below is the definition of each of the limits:

Submissions Received (Monthly)

This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to the last day of the month.

Payment Submissions (Monthly)

This is the number of submissions that have payment integrations on them. So for example, we have PayPal payment integration on our form, if a user fills out the form, submitted it, and successfully completed the payment, then that would be counted as a payment submission.

Form Views (Monthly)

This is the number of times your form can be viewed. We have a separate guide that tackles it more in detail, you can check this link.

Forms (Total)

This is the number of forms you can create and that are active. You can enable and disable the forms to allow you to set which ones should be active.

Upload Space (Total)

This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the "Upload Space" limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers.

Submission Storage (Total)

This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in the "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.


Note: Those "monthly" limits reset on the 1st day of each month. You can always upgrade or downgrade to different plans depending on your current needs.

We also have another limit that is not listed here, it's the daily API call limits. That is a more advanced limit and mostly related to integrations and widgets.

Once you reach any of your limits, you will receive an email informing you about it.

Monthly Limits

When you reach your monthly limits, you will receive an email similar to the following:

  • Submissions

    Submissions Received Monthly

    Submissions Received Monthly

  • Payment Submissions

    JotForm Payment Over-quota

    JotForm Payment Over-quota

    Payment Submissions

    Payment Submissions

  • Form Views

    Understaing Account Limits Form Views

    Understaing Account Limits Form Views

Fixed Limits

The Upload Space limit and the Submission Storage limits are fixed. They do not reset. You can free up these limits by deleting submission data. The API daily limit resets every day, but you should also receive an email if you reached your limit.

Emails will be sent to you informing you about the limits and what steps you can take to resolve them.

  • Submission Storage

    Submission Storage

    Submission Storage

  • Upload Space Limit

    Upload Space Limit

    Upload Space Limit

  • Multiple Recipients

    In order to add multiple recipients to an email, the account should be in a paid plan (Bronze and upper plans).

    Multiple Recipients Limit

    Multiple Recipients Limit

Warning Messages

When you reach the following limits on your account, your forms will be scheduled to be disabled:

  • Submissions Received (monthly)
  • Payment Submissions (monthly)
  • Form Views (monthly)
  • Upload Space Limit (fixed)

Your forms will also display the message "Form over quota".

Form Over Quota

For the Submission Storage limit, your forms will continue to receive submissions but the old submissions will be deleted to give way for the new ones, this is explained above and in the email that you will receive. Regarding the total number of active forms, if you reach the limit, you won't be able to create a new form or make another one active. For the API daily limit, applications, widgets or anything that uses API calls will fail if you reach the limit.

You should also receive a warning message when you log in to your JotForm account, similar to this one:

Warning message

Note: The warning emails might end up in your spam/junk or trash folders, we suggest checking them just in case. It is also best to add noreply@jotform.com and noreply@formresponse.com to your contact list.

If you have further questions, feel free to leave a comment below or visit our forum page.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support: https://www.jotform.com/contact/

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29 Comments...

  • reservations.lakeviewsuites

    Hi, I would like to make a trial but upon trying to submit the filled up forms, It wont submit and stuck on please wait...... waiting...

    Please tell us the next step after making a form. Do any payment needed other than upgrading cause we would like to try it first.

    Thank you

  • thiri.a.min.1

    If my submissions are more than 100,000 per month, how can I upgrade?

  • arubaentertainment2020

    I've just paid for an upgrade. Why does it say that the price is $14.50 for bronze, but you've charged me $29???

  • reinaldosegundocheuque

    Buenas tardes estimados

    Muchas gracias por el servicio, hace años que manejaba una cuenta de pago cuando era necesario funcionó muy bien

    Por ahora solo requiero el servicio gratuito, borré todos los envíos pero dice estar lleno el almacenamiento. ¿Cómo lo actualizo para que quede cerca de cero?

    Saludos

  • sulakshanasapkale

    If my submissions are not used in a current month, Is it carried forwarded ? Say I get 10000 submissions per month. October 9800 are left, so will it be 9800+10000 for November ?

  • Langsuanthai

    Hi Jotform team,

    I would like to find out that my starter plan submission limit has been reached.

    I understand that the account will be reset on the 1st day of every month. during this time, we will still be able to receive the new submission IF we have deleted the existing submissions on the 'Inbox'?

    Thanks

  • johablrossy

    Ohhh nice this have a lot off info about the different lvls i got some answers for things i was wondering

  • RentalProperties

    It is a new month and my views didn't reset

  • Delta Smith

    Can I upload data to be displayed in a form

  • MLINDSAY

    I do not see my most recent forms and cannot access my inbox associated with these forms! Help!

  • kristinrohrer

    What plan do we need to purchase to allow multiple recipient emails in form notifications?

  • Dave

    What does form limit of 0 mean for starter?

  • lnijjar

    Ok so this is what I got... but Monday is the 2nd...shouuldn't it reset on September 1?

    It seems like you have reached your submissions limit. Free accounts are limited to 100 submissions / month. Your forms will be disabled on Monday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your submissions limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.

  • Leonardo Silva

    My form has exceeded the 100MB quota. Then I deleted the messages and the space was released. However, the error message still remains: Form over quota! This form has exceeded its allocated quota.
    How long does it take to normalize?

  • TGH_Cambios

    Hello, thanks for the information.
    I'm planning to upgrade my account to Bronze, but first, i want to know, if i have the Bronze plan and i reach the submissions limit, can i pay for an extension?
    If is that the case, how much i would have to pay, and how much it will extend the submissions limit?

  • FionaCorbett

    I am within the limits on my free account but I am unable to access my forms.
    Please help.
    Thank you.

    Fiona.

  • emanuelemarrafotografo

    perchè non riesco a visualizzare le persone che si registrano al modulo? cosa devo fare?

  • heizle

    Hi there, if i choose to create a form via jotform, and my paid subscription expires, will the link still be kept active?

  • Connor Michael

    You're ridiculous. Time to search for another solution.

  • brycereiki

    The changes from the previous account limits to the current ones are severe. I love jotform but have started searching for an alternative. Paying an extra $240 a year to process an 25-30 additional forms a year is ridiculous, especially since it's the payment processors that are doing the work.

  • jotithoward

    These new limitations are ridiculous. I thought the day would never come, but it is time to search for alternative services.

  • RFKCCCC

    I deleted my submissions to free up space. How long will it take for this to reset? Also, I accidentally archived a form that I need to be made active again. Can you please help me? Thank you.

  • Aprocumana

    Hello, thank you very much for the information.
    I want to verify that I have understood correctly: This means that for the next month I can receive 100 submission and so every month, ¿is that correct?
    If I follow you on twitter, they will be 110 monthly and if also in Instagram, they will be 10 more for a total of 120 monthly, ¿is that correct?

    Thanks for your kind attention
    Best Regards

  • CrookCountyRodders

    Our organization is a Car Club, a 501-C7 for taxing purposes. We have a car show once a year the profits of which go to the local Elks club for their Christmas basket program and to individuals and groups in the local community that are in need. ie, we gave a power scooter to a 9 yr old boy, donated to the sheriff's department K-9 program, donated to the high school acohol free grad night, and Kiwanis splash pool for the local children. No one in our organization receives a salary.
    Are we eligible for a non-profit account?
    Thanks,
    Mary-Ann

  • Ray

    When the 100 MB space limit is reached in the Free account, can space be freed up by downloading the oldest submissions and then deleting them from the account?

  • Erica

    Around how much space does one form normally take up without photos?

  • thomasmccullagh

    I am unable to preview the form I am working on. says that the form is disabled.

  • guama

    I do not really understad the form, util now i used to receive notes, and works well, but always apear this note from you. Why I need to change email?

    We recently were not able to email you because your email address "guama@jotform.com" is in our bounce list.

  • sethr

    What happen if I exceed my upload space but I have integrate it with google drive, will my form still work?