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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I switched to v4 and now all my forms are different. How can I change them back?

    Asked by dynamicevidence on June 02, 2017 at 09:41 AM
  • Profile Image
    JotForm Support

    Answered by liyam on June 02, 2017 at 10:10 AM

    Hello,

    Can you give us an idea what you mean by the forms are different? Anyhow, you can revert your form by following the steps from this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    If what you mean is by reverting to the old form builder, you can visit https://www.jotform.com/myaccount/settings and then change the default form builder there.

    Note: The old form builder may be removed in time so I would suggest to also learn the ropes on the new one.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by dynamicevidence on June 02, 2017 at 10:43 AM
    Hi,
    The layout when the form is emailed is different. There is more gray area
    before and after the table and there are colons in front of each line in
    the address sections.
    Thank you,
    Haydee
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on June 02, 2017 at 11:16 AM

    Thanks for the information, Haydee. 

    I suppose you'd be able to manage your way through following the links I have provided. In any case that you need assistance, please let us know.

    Thanks.

  • Profile Image

    Answered by dynamicevidence on June 02, 2017 at 03:34 PM

    Thank you, I didn't get the links though.

     

    How do I remove the colons in the address section in front of each line?

  • Profile Image
    JotForm Support

    Answered by david on June 02, 2017 at 05:46 PM

    Here is my colleagues previous post with the links:

    Can you give us an idea what you mean by the forms are different? Anyhow, you can revert your form by following the steps from this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    If what you mean is by reverting to the old form builder, you can visit https://www.jotform.com/myaccount/settings and then change the default form builder there.

    Note: The old form builder may be removed in time so I would suggest to also learn the ropes on the new one.

    As for your other questions, "How do I remove the colons in the address section in front of each line?", would you mind letting us know the form you are working with and which colons specifically you are trying to remove?  We can definitely show you how to remove them.

  • Profile Image

    Answered by dynamicevidence on June 05, 2017 at 08:57 PM

    When the form is submitted and emailed the address section of the form appears like this.  Before I upgraded jotform, I had to write the address a bit different but I forgot.  Something like <Address, street>, <Address, city>.  Hope this helps.  Thank you.

     

    : Surgi Care of Oradell (201) 367-2273
    : 680 Kinderkamack Road, Suite 100
    : Oradell
    : NJ
    : 07649
    : United States
  • Profile Image
    JotForm Support

    Answered by liyam on June 05, 2017 at 11:41 PM

    Thanks for your response, dynamicevidence. That would be a bit strange as there should actually be no changes on the email alert content after changing form builders.

    In any case, you can format the address to appear on your email the way you like as separated by a comma. Here's how you should do it on your email alert:

    {billingAddress:addr_line1}, {billingAddress:addr_line2}, {billingAddress:city}, {billingAddress:state}, {billingAddress:postal}, {billingAddress:country}

    Please let us know if you have questions.

    Thanks.

  • Profile Image

    Answered by dynamicevidence on June 06, 2017 at 02:44 PM
    Thank you!
    Not sure why the email content/format changed when I upgraded to jotform
    v4, but thank you! This helps.
    Best Regards,
    Haydee Maggiano
    *Man**aging Partne*
    *r*
    [image: www.dynamicevidence.com]
    201 Columbia Ave.
    Fort Lee, NJ 07024
    T: (201) 313-6726
    F: (888) 854-0281
    For more information, visit us at www.DynamicEvidence.com
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