What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the submit button on my form not appearing on mobile or in the lightbox?

    Asked by barrettb on June 02, 2017 at 10:26 AM

    Form title: Have a Project? (shared via Austin Plant Supply)


    I cannot get this issue solved and I'm fairly savvy, so I would greatly appreciate any help you guys can provide.

    The image attached shows the problem, the Submit button on the form is disappearing on mobile, mobile views only have the problem when using the JS embed. I then noticed that the lightbox has the problem on desktop, so it's not only a mobile issue.

    It looks like the iframe generated isn't tall enough to display the Submit button, what can we do to solve this?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 02, 2017 at 11:42 AM

    The button shows up in mobile view:

    Still, the bottom part of your form shows cut off. It could be that the script code of the form is conflicting with the jQuery libraries of your site. Please try to embed your form using the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    But first, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Let us know if that helps.

  • Profile Image

    Answered by barrettb on June 02, 2017 at 04:54 PM

    Thanks for the response. Just so you know, the lightbox has the problem on JotForm's preview site, that's what is shown in the screenshot earlier and it never sat on our site as a lightbox. This leads me to believe their is actually an error in the JS/iframe. You may want to let your development team know.


    By the time you responded, I was able to solve the issue with the following CSS snippet I found from another question on here:


    .form-section {


    padding-bottom: 75px !important;