What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just want to suspend my account until we need it for the next event in 2018.

    Asked by ccopen on June 03, 2017 at 05:22 PM
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    JotForm Support

    Answered by Kevin_G on June 03, 2017 at 08:52 PM

    I can see you have an active subscription on PayPal, please cancel your subscription since it is auto renewed, this way you avoid to get billed: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Once your subscription is cancelled you may keep your account on free status and active, you are free to come back to your account and upgrade if needed.