What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setting a "Reply to" email address

    Asked by uoflLibraries on June 05, 2017 at 12:59 PM

    Is there any way to set the "Reply to" of email forms we're receiving so that when someone clicks "Reply to" the email that the address line auto-fills with the submitter's email? 

     

    Right now when our folks try to reply to a form, the address line fills with either our service account address or the noreply@jotform.com address and they have to manually change the address to the customer's email.

     

     To complicate matters we have multiple email recipients depending on which library the customer chooses. 

     

    Page URL:
    http://library.louisville.edu/forms/order-recommendation/

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    JotForm Support

    Answered by BJoanna on June 05, 2017 at 02:30 PM

    If you want to reply to your user (email address that was entered inside of the form), then you need to set "Reply-to Email" inside of your email Notification settings to email address field of your form. 

    I have inspected your form and "Reply-to Email" option is set to email field? Are you not able to reply to your users? 

    I have tested this option on one of my forms and on your cloned form and it is working properly. 

    Inside of this guide you can find more about Email Notification and Autoresponder Email settings:

    Explanation of Email Notification and Autoresponder Settings

    Let us know if you need further assistance.