Encrypted Forms: Access code is not working even the correct code was entered

  • Aimi Diyana
    Asked on February 8, 2024 at 9:50 AM

    hello. i entered the correct code but i'm still unable to access. please help

    Page URL: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/
  • Christian JotForm Support
    Replied on February 8, 2024 at 9:54 AM

    Hi Aimi,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Our Developer Team is aware of the issue, and we have already received confirmation that it has been resolved. Everything should be back to normal. Could you please run some tests on your end to verify if the issue persists?

    Let us know if there’s anything else we can help you with. 

  • Jerlan JotForm Support
    Replied on February 8, 2024 at 9:59 AM

    Hi Aimi,

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. This issue has been resolved so it should all be working fine now. Can you give it a try and see how it goes? 

    Let us know if you need any other help.