What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we are 2 weeks from a huge conference and the links that i'm sending out are only letting the people register one person.

    Asked by Gennie on June 09, 2017 at 10:22 AM

    I send a link to a group leader for them to register and some of them have multiple children.

    It won't let them register more than one.  This is NOT  a good time.  I need help ASAP!!!!!

    I don't care what needs to be done but it needs to be fixed now...

    GEnnie

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    JotForm Support

    Answered by david on June 09, 2017 at 12:24 PM

    It is very likely that the unique submission check has been enabled for your form.

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Disabling that option will allow for multiple submissions from the same user.

    If that is not the case, please let us know the form you are having trouble with, what specifically is preventing users from entering multiple submissions and if there are any errors.  That way we can check the form to see what is causing the issue.

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    Answered by Gennie on June 09, 2017 at 12:43 PM
    Thank you!!
    ...