What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email keeps getting on your bounce list. Why? I have tried two different email addresses now.

    Asked by volkor on June 09, 2017 at 09:42 PM
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    JotForm Support

    Answered by BJoanna on June 10, 2017 at 01:36 AM

    I have checked email address of your account and it is not in the bounce list anymore. Considering that you have removed your email address from the bounce list, we can not check the reason why it was added to the bounce list. 

    Inside of this guides you can find how to prevent email bouncing related issues:

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    I would also suggest you to contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.