What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can I not upload videos to the form I created

    Asked by Willie Mckenzie  on June 11, 2017 at 11:55 AM
    Screenshot
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    JotForm Support

    Answered by BDAVID on June 11, 2017 at 01:50 PM

    The file type of the video you are trying to upload is not supported. However, you can add the file type to the allowed list, please check this guide: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field 

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    Answered by WLMgolf on June 11, 2017 at 04:43 PM
    Tried that but it does not work can you not add the files that are used by iPads and I phones
    as it must be easier for you to do it S it's your software
    ...
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    JotForm Support

    Answered by BDAVID on June 11, 2017 at 05:02 PM

    Please remove all the listed file types, and just leave an asterisk to allow all types of files:

    Let us know if the problem continues.

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    Answered by WLMgolf on June 11, 2017 at 05:43 PM
    I tried that
    ...
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    JotForm Support

    Answered by jonathan on June 11, 2017 at 06:02 PM

    Can you please try removing the Upload fields on your form. And then just replaced them by adding a new Upload field.

     

    If your video file type is not yet included in the existing extension names, you can add it manually to the Upload field option. 

    Example: 

    Make sure the new extension file type is separated by comma sign.

    Let us know if this still did not resolve the issue.