Why can I not upload videos to the form I created

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    Willie Mckenzie 
    Asked on June 11, 2017 at 11:55 AM
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    BDAVID
    Answered on June 11, 2017 at 01:50 PM

    The file type of the video you are trying to upload is not supported. However, you can add the file type to the allowed list, please check this guide: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field 

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    WLMgolf
    Answered on June 11, 2017 at 04:43 PM
    Tried that but it does not work can you not add the files that are used by iPads and I phones
    as it must be easier for you to do it S it's your software
    ...
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    BDAVID
    Answered on June 11, 2017 at 05:02 PM

    Please remove all the listed file types, and just leave an asterisk to allow all types of files:

    Let us know if the problem continues.

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    WLMgolf
    Answered on June 11, 2017 at 05:43 PM
    I tried that
    ...
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    jonathan
    Answered on June 11, 2017 at 06:02 PM

    Can you please try removing the Upload fields on your form. And then just replaced them by adding a new Upload field.

     

    If your video file type is not yet included in the existing extension names, you can add it manually to the Upload field option. 

    Example: 

    Make sure the new extension file type is separated by comma sign.

    Let us know if this still did not resolve the issue.