What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you allow collection of SSNs and other sensitive information

    Asked by Mike Carter  on June 12, 2017 at 09:39 AM

    Hi There  - I am working on a site for a client and they need to have a forms that collect, at a minimum, social security numbers and license numbers as part of a credit application. They are a home heating company that offer customers accounts to order oil. Is there situation where this can be possible with a jotform account?

    Also, on another order form, they wondered about collecting credit card information. 

    Please let me know, thanks!

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    Answered by csvital on June 12, 2017 at 10:08 AM

    Hello Mike, 

    JotForm does not allow having a form that collects SSN and credit card infomation, it violates the Terms of Use, your question mentioned at 'phishing' and 'Collecting Sensitive Information' sections. Instead, you may use our payment processors