What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Logo not showing in Explorer

    Asked by OtisEvents on June 14, 2017 at 03:23 PM

    Hi! My logo at the top of my form will show up in Chrome but will not work on Internet Explorer.  Is there a way to fix that?

    Page URL:
    https://form.jotform.com/71153926568161

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 14, 2017 at 04:24 PM

    I have tested your form in both, Google Chrome and Internet Explorer. The form worked fine in both browsers, here are some screenshots about it. 

    Could you please test your form again? 

    I'm using the latest version of your form, please make sure you're also using the latest version of your form, I have also cleared your forms cache, please test and let us know if the issue persists. 

  • Profile Image

    Answered by OtisEvents on June 14, 2017 at 04:43 PM
    Thank you for checking. It still isn’t showing for me…
    [cid:image001.png@01D2E52B.BE2AB4F0]
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 14, 2017 at 05:02 PM

    Unfortunately, the screenshot did not reach this thread, please follow the steps on this guide in order to upload your image: How-to-Post-Screenshots-to-Our-Support-Forum

    Also, which IE version are you using?

    We will test on the same version than you and will try to replicate the issue on our end too. 

    Looking forward to your response.