What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving notification email

    Asked by mchbrk on June 15, 2017 at 10:36 AM

     I have checked the Bounce List several times and my email is not on it, that's what I meant when I said that the email was not on the Spam list. Here's the URL of one of the forms: https://secure.jotform.us/form/42736497637166 

    Page URL:
    https://secure.jotform.us/form/42736497637166 

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    JotForm Support

    Answered by John_Benson on June 15, 2017 at 12:24 PM

    I checked your email history logs and I can see that emails are being sent successfully. To check your email history, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    We had an issue earlier regarding on SMTP sender based emails are not working but this is already fixed. If not, please contact us again so we can investigate it further.

    Thank you for your understanding.