Not receiving notification email

  • mchbrk
    Asked on June 15, 2017 at 10:36 AM

     I have checked the Bounce List several times and my email is not on it, that's what I meant when I said that the email was not on the Spam list. Here's the URL of one of the forms: https://secure.jotform.us/form/42736497637166 

  • John_Benson
    Replied on June 15, 2017 at 12:24 PM

    I checked your email history logs and I can see that emails are being sent successfully. To check your email history, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Not receiving notification email Image 1 Screenshot 20

    We had an issue earlier regarding on SMTP sender based emails are not working but this is already fixed. If not, please contact us again so we can investigate it further.

    Thank you for your understanding.