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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications.

    Asked by bonniegroessl on June 15, 2017 at 10:51 AM

    I just tested the speaker form I created and the submission should be send to groesslb@outlook.com but I have not received anything yet. How long does it take to be notified? I assume I receive the completed form at that time.


    I had planned to send out the link to my speakers today, but wanted to test it first. This is for a summit in September. 




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    JotForm Support

    Answered by BDAVID on June 15, 2017 at 12:42 PM

    You are not receiving notifications to "groesslb@outlook.com", because you have not listed it as a recipient. The recipient you have listed in your notification is "bonnie@bonniegroessl.com".

    You can replace it: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    Or, simply add it as another recipient : https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Let us know if you need more help.