What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The submissions are not coming to my email address

    Asked by Lepr3chaun on June 15, 2017 at 06:16 PM



    I am having trouble again receiving my submitted forms. I am not on the bounce list. I also went through the SMTP process.


    I am really getting tired of this,Petra

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    JotForm Support

    Answered by Welvin on June 15, 2017 at 08:53 PM

    Your form emails are sent to your email address, sent by SMTP and the default noreply@jotform.com email. This is a rare case since we don't have any issues with Gmail. It's either the form emails are filtered as spam or the SMTP credentials are incorrect. 

    Here's how you can check your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Please go through the steps on this guide to using Gmail SMTP: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP. Especially, the "Less Secure Apps" option. 

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    Answered by Lepr3chaun on June 16, 2017 at 07:43 AM
    I have already done all that and I can still not receive my submitted forms.
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    JotForm Support

    Answered by aubreybourke on June 16, 2017 at 08:33 AM

    1. Check your spam folder in Gmail.

    2. Then if you are using an email client (like Thunderbird/Outlook/etc) check your spam settings.

    3. Also check your spam filter if you are using an antivirus package (like McAfee/Norton/etc)