My forms are disabled

  • Smile2income
    Asked on June 16, 2017 at 10:45 AM

    Alll Tony Seize (a deaf young man)  I noticed all my 3 forms were disabled

    https://form.myjotform.com/form/71645979157573

    and two others. 

  • Jan
    Replied on June 16, 2017 at 12:04 PM

    Your account is currently suspended. Our phishing tool suspended your account automatically. I checked your form and I can see that you have fields that are asking for bank information.

    My forms are disabled Image 1 Screenshot 20

    As per our terms, collecting sensitive information is not allowed here JotForm. Please remove these fields so that we can re-activate your account.

    If you really need to collect this information from the user, then you need to add the following into the form:

    1. An agreement stating the use of bank details. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget. Here's a guide: How-to-Add-an-E-Signature-to-Your-Form.

    3. Use form encryption. Here's a guide: Encrypted-Forms-and-How-to-Use-Them (Optional)

    Let us know if you're done with this so that we can check and re-activate your account.