What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are disabled

    Asked by Smile2income on June 16, 2017 at 10:45 AM

    Alll Tony Seize (a deaf young man)  I noticed all my 3 forms were disabled


    and two others. 

    Page URL:

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    JotForm Support

    Answered by Jan on June 16, 2017 at 12:04 PM

    Your account is currently suspended. Our phishing tool suspended your account automatically. I checked your form and I can see that you have fields that are asking for bank information.

    As per our terms, collecting sensitive information is not allowed here JotForm. Please remove these fields so that we can re-activate your account.

    If you really need to collect this information from the user, then you need to add the following into the form:

    1. An agreement stating the use of bank details. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget. Here's a guide: How-to-Add-an-E-Signature-to-Your-Form.

    3. Use form encryption. Here's a guide: Encrypted-Forms-and-How-to-Use-Them (Optional)

    Let us know if you're done with this so that we can check and re-activate your account.