Our staff is unable to upload images in our form due to the file size

  • Anastasia
    Asked on June 16, 2017 at 1:10 PM

    Staff is unable to upload images in JotForm due to file size.

    Staff uses their mobile devices to upload photos.

    How can this problem be fixed?

    Thanks.

  • Welvin Support Team Lead
    Replied on June 16, 2017 at 1:46 PM

    If it's the file size, you need to adjust this in the file upload settings. Please check this guide for the steps to change the size limit: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.