Issue with Please Wait when submitting form details

  • Profile Image
    raritan
    Asked on June 16, 2017 at 02:26 PM

    When a web site visitor completes the form on this page: http://www.fairwayslauderhill.com/parking_permit.htm

    The page hangs for quite a while and even forever when they wait for the thank you results.

    It is form id: 70294633895164

  • Profile Image
    BDAVID
    Answered on June 16, 2017 at 02:52 PM

    Can we do a real submission in your form in order to test it? Does the same issue happen when you submit the form through it's direct link? https://form.jotform.us/70294633895164 

    If the issue only occurs in the embedded version, please try embedding your form with the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

  • Profile Image
    raritan
    Answered on June 16, 2017 at 03:43 PM
    It was happening on mobile devices. You can certainly run tests. It never happened to me during testing, but management is getting complaints. 
    Thank you, 
    Hendy Zucker
    DotCom Creatives // President 
    732.901.0433 // www.dccreatives.com 
    ...
  • Profile Image
    Jan
    Answered on June 16, 2017 at 04:23 PM

    I opened your web page and I was able to do a test submission. It redirected me to the Thank You page after hitting the Submit button. I used Google Chrome for this test.

    I suggest you re-embed the form using the iFrame method. This will prevent script conflicts between the form and the web page. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Let us know if you're still having issues. Thank you.

  • Profile Image
    raritan
    Answered on June 16, 2017 at 07:43 PM
    I believe it's mostly on mobile devices, but I'll implement your method. 
    Thank you, 
    Hendy Zucker
    DotCom Creatives // President 
    732.901.0433 // www.dccreatives.com 
    ...