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raritanAsked on June 16, 2017 at 2:26 PM
When a web site visitor completes the form on this page: http://fairwayslauderhill.com/parking_permit.htm
The page hangs for quite a while and even forever when they wait for the thank you results.
It is form id: 70294633895164
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David JotForm Support ManagerReplied on June 16, 2017 at 2:52 PM
Can we do a real submission in your form in order to test it? Does the same issue happen when you submit the form through it's direct link? https://form.jotform.us/70294633895164
If the issue only occurs in the embedded version, please try embedding your form with the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
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raritanReplied on June 16, 2017 at 3:43 PMIt was happening on mobile devices. You can certainly run tests. It never happened to me during testing, but management is getting complaints.
Thank you,
Hendy Zucker
DotCom Creatives // President
732.901.0433 // www.dccreatives.com
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JanReplied on June 16, 2017 at 4:23 PM
I opened your web page and I was able to do a test submission. It redirected me to the Thank You page after hitting the Submit button. I used Google Chrome for this test.
I suggest you re-embed the form using the iFrame method. This will prevent script conflicts between the form and the web page. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
Hope that helps. Let us know if you're still having issues. Thank you.
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raritanReplied on June 16, 2017 at 7:43 PMI believe it's mostly on mobile devices, but I'll implement your method.
Thank you,
Hendy Zucker
DotCom Creatives // President
732.901.0433 // www.dccreatives.com
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