What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need additional assistance with custom thank you page guide

    Asked by Azack on June 17, 2017 at 06:38 PM



    I received the link below from your customer support and we are in need of additional assistance on #4 of the instructions. 


    Is it possible to be contacted over the phone? It would be much easier to obtain assistance over the phone. Please call my cell if possible at 301-503-8853. 


    This is an urgent matter that needs to be solutioned ASAP as it pertains to a large conference our organization is hosting over the next few days. 


    Thank you!

    Amanda Zack


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on June 17, 2017 at 06:57 PM


    We currently do not have live support via phone. So we will not be able to give you a call at this time.

    We can continue resolving your concern using this discussion thread.


    If my understanding is correct, the #4 instruction you were referring to was the one from the user guide: Create-a-Custom-Thank-you-page-with-Auto-redirect

    We apologize for the confusion. The guide is not updated.

    There is no SAVE option anymore in the Form Builder. So #4 in that user guide should not be included anymore because the current version of the Form Builder always auto saves changes done on the form.

    I have fixed the guide and remove step #4 already. 

    Let us know if you need further assistance.

  • Profile Image

    Answered by Azack on June 17, 2017 at 09:43 PM
    Hi Jonathan,
    Thank you for the quick reply. The question I had about #4 is still
    included in the language on the link you provided. The #4 I am asking about
    is in regard to the instruction that references: 4. Upload this file to
    your server.
    What server is this referring to? And how do I upload it?
    Would it be possible for you to go into my form and set this up for me?
    want the custom thank you page so that the thank you page will pop up for
    about 5 seconds after the person has clicked submit and then it will
    redirect back to the beginning of the form.

    I appreciate your help. Let me know if you are able to provide further
    instructions or if you could possibly set this up for me. I do have one
    other form that I will need to apply this to.
    Thank you!
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 17, 2017 at 10:20 PM

    If you need to forward upload files to your own server, please check this guide: https://www.jotform.com/help/177-How-to-Send-Submission-Data-File-Upload-via-FTP 

    Your question about the Thank You page will be addressed on the following thread: https://www.jotform.com/answers/1176643