What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submission emails?

    Asked by BusologiadoRJ on June 19, 2017 at 01:32 AM

    Ola bom dia!


    Estou com problemas para receber o formulário preenchido no meu email. Ela é satisfação, mas não chega nenhum e-mail, já alterei o email e até mesmo coloquei dois e-mails para recebimento, mas nada ... Aguardo ajuda!

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    JotForm Support

    Answered by Nik_C on June 19, 2017 at 03:18 AM

    I checked your email address and found out that it ended in the Bounce list, the reason is below:

    Reason(s) : smtp; 550 SC-001 (SNT004-MC4F54) Unfortunately, messages from

    I removed your email from the Bounce list so you should be able to receive emails now. I would advise you to check this guide on how to prevent such issues. 

    We're sorry for this inconvenience. 

    If you have any further questions please let us know.

    Thank you!