Anti-virus closes the form.

  • Profile Image
    PWSA
    Asked on June 21, 2017 at 05:39 AM

    Hi

    I sent my form to a few people to test and one person said it worked well until they got to pay section and the virus protector closed it down.

    Do you know why that might happen and is there anything I can do to prevent that?

    Thanks

  • Profile Image
    ashwin_d
    Answered on June 21, 2017 at 07:32 AM

    Hello PWSA,

    I'm sorry for the trouble caused to you. 

    When you say anti virus closed it down, do you mean to say that the form itself was closed or it shows any error message in form? I would suggest you to please share a screenshot of the error message and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Have you embedded your form in any webpage? Please share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image
    PWSA
    Answered on June 21, 2017 at 10:28 PM

    The user was not able to give me any more information but she said she tried on another computer and it worked fine so we'll just leave it for now.

    Thanks anyway :)