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    My form shows a warning message that the information will be sent ver an insecure connection

    Asked by bmccombs on June 21, 2017 at 11:51 AM

    Hi folks,

    I'm setting up a form with enough customizations that I had to host the source code locally rather than embed the form. The page is routed to a "thank you" page to process the results of the form. One or the other of these features causes this browser warning to pop up upon submission:

    "The information you have entered on this page will be sent over an insecure connection and could be read by a third party. Are you sure you want to send this information?"

    Do you know what I'll need to do to prevent users from getting this message? Do I need to use HTTPS? I'm already encrypting the data, but the browser doesn't know that.

    Any advice?

    Thanks
    Ken

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    JotForm Support

    Answered by Jim_R on June 21, 2017 at 01:55 PM

    Hey Ken - We can certainly help you out with this if we could at least have a look at the form itself. However, you mentioned you hosted it locally, using the full source code.

    If there's a way for you to host the form online on your website or server, that would be great. Just share with us the URL so we can have a closer look. If that's not possible too, let us know the URL of the form you're currently working on.

    In the interim, the warning message you posted means there's a resource on the form (e.g. a URL, an image, etc.) that is being loaded from a plain http page. Firing up the browser's console logs should give you a good idea on which element triggers this. And fixing it would mean  you just need to ensure all links/images are being loaded from an https source.

    Another possible reason is if you're not using the https URL of your form.

    For example:

    http://www.jotform.us/form/71706599829171

    https://www.jotform.com/71706599829171

    The 2 URLs above are pointing to the same form, but the 1st one is not secured.

    Related guide: Where-to-Find-My-Form-URL