What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form shows a warning message that the information will be sent ver an insecure connection

    Asked by bmccombs on June 21, 2017 at 11:51 AM

    Hi folks,

    I'm setting up a form with enough customizations that I had to host the source code locally rather than embed the form. The page is routed to a "thank you" page to process the results of the form. One or the other of these features causes this browser warning to pop up upon submission:

    "The information you have entered on this page will be sent over an insecure connection and could be read by a third party. Are you sure you want to send this information?"

    Do you know what I'll need to do to prevent users from getting this message? Do I need to use HTTPS? I'm already encrypting the data, but the browser doesn't know that.

    Any advice?


  • Profile Image
    JotForm Support

    Answered by Jim_R on June 21, 2017 at 01:55 PM

    Hey Ken - We can certainly help you out with this if we could at least have a look at the form itself. However, you mentioned you hosted it locally, using the full source code.

    If there's a way for you to host the form online on your website or server, that would be great. Just share with us the URL so we can have a closer look. If that's not possible too, let us know the URL of the form you're currently working on.

    In the interim, the warning message you posted means there's a resource on the form (e.g. a URL, an image, etc.) that is being loaded from a plain http page. Firing up the browser's console logs should give you a good idea on which element triggers this. And fixing it would mean  you just need to ensure all links/images are being loaded from an https source.

    Another possible reason is if you're not using the https URL of your form.

    For example:



    The 2 URLs above are pointing to the same form, but the 1st one is not secured.

    Related guide: Where-to-Find-My-Form-URL