- bmccombsAsked on June 21, 2017 at 11:51 AM
I'm setting up a form with enough customizations that I had to host the source code locally rather than embed the form. The page is routed to a "thank you" page to process the results of the form. One or the other of these features causes this browser warning to pop up upon submission:
"The information you have entered on this page will be sent over an insecure connection and could be read by a third party. Are you sure you want to send this information?"
Do you know what I'll need to do to prevent users from getting this message? Do I need to use HTTPS? I'm already encrypting the data, but the browser doesn't know that.
- JotForm SupportJim_RAnswered on June 21, 2017 at 01:55 PM
Hey Ken - We can certainly help you out with this if we could at least have a look at the form itself. However, you mentioned you hosted it locally, using the full source code.
If there's a way for you to host the form online on your website or server, that would be great. Just share with us the URL so we can have a closer look. If that's not possible too, let us know the URL of the form you're currently working on.
In the interim, the warning message you posted means there's a resource on the form (e.g. a URL, an image, etc.) that is being loaded from a plain http page. Firing up the browser's console logs should give you a good idea on which element triggers this. And fixing it would mean you just need to ensure all links/images are being loaded from an https source.
Another possible reason is if you're not using the https URL of your form.
The 2 URLs above are pointing to the same form, but the 1st one is not secured.
Related guide: Where-to-Find-My-Form-URL