What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have a jotform and patients don't seem to be able to fill it out on their mobile form. Is their something we can do?

    Asked by Nina Hershberger  on June 22, 2017 at 03:56 PM
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    JotForm Support

    Answered by jonathan on June 22, 2017 at 04:29 PM

    I suggest you try first re-embedding your form on your website using instead its iframe publish code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Make sure to remove/clear any previous script embed code of the form on your website before you add it back using its iframe code.

    Let us know if this procedure still did not resolve the issue.