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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    received notification of subscription without payment

    Asked by olpevents on June 23, 2017 at 10:56 AM

    I received a completed subscription submission, but the payment was not completed. How does that happen?

    Page URL:
    http://www.businesswomanpa.com/subscribe/

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    JotForm Support

    Answered by david on June 23, 2017 at 11:50 AM

    The notice that the subscription was completed could have simply not been sent.  If you mark it as complete, the notifications and such will send as normal:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    This will not charge the user any further.

    If more than just this one are complete but showing incomplete, you may need to enable IPN:

    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

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    Answered by olpevents on June 23, 2017 at 11:53 AM

    I do not think this is answering my question.

    I DID received a notification from JF of a completed payment, but it does NOT show in paypal, nor did it have the payment info attached to it.

    But it is NOT in the incompleted payments.

     

    thanks!

  • Profile Image
    JotForm Support

    Answered by david on June 23, 2017 at 11:56 AM

    Can you provide more details for the submission?  Submission ID, email address, anything like that?  If the transaction was complete and there is submission data in your account, there should be a transaction ID for the submission.

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    Answered by olpevents on June 23, 2017 at 12:33 PM

    email was sue@walk-tall.org.uk

    pdf was 3740381403419830197

     

    maybe it is because they are not in the US address?

     

    thanks

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    JotForm Support

    Answered by david on June 23, 2017 at 12:36 PM

    In that specific submission, the user did not choose any subscriptions. 

    Since there was no subscription chosen, there was nothing to pass to PayPal.

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    Answered by olpevents on June 23, 2017 at 12:42 PM

    OH. MY. GOODNESS!!

    That was an easy fix! Thank you for your help :)