What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade Not Working

    Asked by gallusdetox on June 26, 2017 at 10:11 AM

    I have "upgraded" 4x and none of them have gone through. I have contacted support multiple times and been told to follow the on-screen instructions which I have done. I get teh same successful upgrade screen which says contact support if it doesn't go through. I contact support and they tell me to follow the cycle of not working again. I have included the screenshot of the upgrade that was made this morning which yet again did not work.


    Multiple customers over the weekend have told me they got an error message when submitting a form.

    When will customer service fix this issue I have been facing for over a month?


    Please advise

    Page URL:

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    JotForm Support

    Answered by BDAVID on June 26, 2017 at 12:01 PM

    It appears like the switch from the Storage plan to Bronze, Silver or Gold, is not working. We have cancelled your Storage plan, and provided a prorated refund. Also, we have set your account back to free status.

    So, please do the following:

    1) Logout of your account.

    2) Log back in.

    3) Upgrade your account as shown on this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account