What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Almost out of form views.

    Asked by Carley33 on June 29, 2017 at 12:14 AM

    I'm a web developer and I came across your site not realizing you charge per view?? This is very frustrating as a developer, since I am trying to troubleshoot and workout the bugs of this form as I integrate it into coldfusion site, but now I see I am almost out of views because I have been troubleshooting and I see I need to upgrade. This is very frustrating because I have spent hours trying to get this form to work they way the client wants and now I have to start all over again and explain to the client whoops sorry, can't use this form now. I am unwilling to pay to upgrade my account for a form that I am not not even using for myself, and I'm pretty sure the client won't want to pay either. Is there some way to use this form without paying? Once the form is built, which is very close now, I have no idea how many times a month the client will use it, the form is not available to the general public, only staff use it internally.

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    JotForm Support

    Answered by jonathan on June 29, 2017 at 01:03 AM

    We apologize for any inconvenience caused. Actually, if you were just test previewing your forms within the Form Builder, your form view counter will not add up. 

    You can review our user guide: Form-View-Limits-What-is-it-all-about

    The only time your form view counter will increase is if you viewed the form while not logged in to JotForm or it was viewed using its URL from a different location.

    You can also review your account usage to better understand how the limits were being applied.

    I hope this clarifies the matter. Let us know if there's more we can help you with.