What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot send form in email

    Asked by Kevincamese on June 29, 2017 at 06:26 AM

    The captcha keeps saying "oops you've reached your limit"

    im mailing right from the form on your site

  • Profile Image

    Answered by WilliamR on June 29, 2017 at 06:47 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of " Welcome Aboard!" form. This form contains or asking for password which violates our terms of use.

    Please be advised that, forms like registration form, signup form, login form,.etc. that contains or asking for password is not supported by JotForm. I would recommend deleting those fields inorder to reactivate the account.

    If you could not login to your account, then we can delete this field for you. Just let us know with your confirmation on your next reply.

  • Profile Image

    Answered by Kevin   on June 29, 2017 at 07:14 AM

    feild deleted. Still have captcha saying oops limits reached

  • Profile Image

    Answered by Kevincamese on June 29, 2017 at 07:30 AM

    I just tried coping the link in my email and sending it. When I click the link it says form is disabled.  But in the form it says enabled. How do I change this?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 29, 2017 at 10:38 AM

    Hello Kevin,

    I did check your account again but did not find any issue with that. I would suggest you to please share a screenshot of the error message you see and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!