What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our account could have been hacked

    Asked by chrisalee75 on June 29, 2017 at 07:18 AM

    Hi I think our jotform has been hacked some of our exhibitors have been sent spam emails from anbetung@radiohoreb.de can you advise

     

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    JotForm Support

    Answered by candy on June 29, 2017 at 10:20 AM

    Hello,

    We are sorry for the inconvenience you have.

    As far as I checked our email logs in our Admin system, I couldn't find any entry related to anbetung@radiohoreb.de email address.

    It seems that you can reach your account. How did you understand that your JotForm Account has been hacked? Could you please give us further detailed information regarding the issue? Did someone send you an email regarding your password has changed? 

    Thanks in advance.

  • Profile Image
    JotForm Support

    Answered by candy on June 29, 2017 at 10:24 AM

    Moreover, Please check your activity logs of your account as you can see in the following guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    If you see different IP address that logins to your account, please change your password.

    Thank you.