What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform account has been downgraded, im not sure why, i did not impose this downgrade. I was on holiday in europe last 2 months.

    Asked by Adrian  on June 29, 2017 at 03:42 PM

    My account was started in czech republic, but i dont live there, I reside in australia. All my customers are in australia. Please help asap as I desperately need to get access to all those forms i created. At the moment I cannot get access, it is rejecting my password. How can I get this sorted quickly ?




    Adrian Barrett 


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    JotForm Support

    Answered by jonathan on June 29, 2017 at 05:21 PM

    Hi Adrian,

    Can you please confirm that your JotForm account/username is rang27

    I reviewed the account and I see that it is in BRONZE-Monthly paid plan at this time.

    You can check your subscription in the Billing section of your account or use this link https://www.jotform.com/myaccount/billing

    Let us know if you need further assistance.