My jotform account has been downgraded, im not sure why, i did not impose this downgrade. I was on holiday in europe last 2 months.

  • Profile Image
    Asked on June 29, 2017 at 03:42 PM

    My account was started in czech republic, but i dont live there, I reside in australia. All my customers are in australia. Please help asap as I desperately need to get access to all those forms i created. At the moment I cannot get access, it is rejecting my password. How can I get this sorted quickly ?




    Adrian Barrett 

  • Profile Image
    Answered on June 29, 2017 at 05:21 PM

    Hi Adrian,

    Can you please confirm that your JotForm account/username is rang27

    I reviewed the account and I see that it is in BRONZE-Monthly paid plan at this time.

    You can check your subscription in the Billing section of your account or use this link

    Let us know if you need further assistance.