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consumerscoverageAsked on June 29, 2017 at 5:53 PM
Despite the setting set to NOT hide blank fields, when an autoresponder sends a a pdf attachment, it still hides the blank fields. This is not a desired behavior.
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jonathanReplied on June 29, 2017 at 7:23 PM
Can you please tell us which of your form it is that have the issue.
I checked the last form you used but I see that the Autoresponder was not using PDF attachment
and the option Auto Hide Empty field is still enabled in submissions view panel.
We will wait for your response.
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consumerscoverageReplied on June 29, 2017 at 7:50 PM
It was in the NYC Laudromat form and it was the email sender that was labeled FAX.
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David JotForm Support ManagerReplied on June 29, 2017 at 9:58 PM
It appears like there is no form named as "NYC Laudromat":
Can you share the link to the form? Also, please disable the hide empty fields option from the "Submissions page" by unchecking it: https://www.jotform.com/help/269-How-to-View-Form-Submissions