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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reply to notification email to the customer's email address

    Asked by benkitto on June 30, 2017 at 05:54 AM

    Hi Guys

     

    love the jot form service. Please have a look at my form Premier Hot Tub Hire

    issue I have is when I get the email through with the form detail on from the customer, if I hit reply in my email client on the phone to reply to the customer, the email address in the reply to is a jot form email address NOT the customers email address from the form.

     

    how do I set the form up to insert the customers email address in the reply to field please.?

     

    thanks

    Ben

    Page URL:
    https://form.jotformeu.com/70835100504343

  • Profile Image
    JotForm Support

    Answered by candy on June 30, 2017 at 09:23 AM

    Dear Ben,

    I have checked your form named "Premier Hot Tub Hire".

    As far as I understand your issue, you want to reply the notification email that includes the users' submissions and you prefer that the users' emails will be fulfilled in the recipient address automatically. Unfortunately, this is not possible. The sender email address of the notification emails is default JotForm's sender address noreply@jotform.com. If you want to forward them, you need to enter the user's email address manually to the email recipient field. 

    On the other hand, If you want to send automatic emails to your users, you can set autoresponder email to the form as you can see in the following guide: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email 

    I hope this helps.

    If you need further clarification, let us know.

    Thank you.