If you need your form submitters to get an instant pre-written reply or a copy of their data, you can use Autoresponder. By default, when a respondent replies to your autoresponder email, the message is sent to your email address.
The Form Builder automatically creates an autoresponder email once you add an Email element to your form.
To create or edit your autoresponder email
- In the Form Builder, go to Settings at the top.
- Select Emails on the left.
- Choose whether to create or edit an Autoresponder.
- To create an Autoresponder, click Add an email, then select Autoresponder Email.
- To edit an Autoresponder, select its pencil icon.
- Customize your autoresponder email in the editor. To learn more, see Editing Email Templates.
The Test Email button always sends the test email to your account’s email address. To check other recipients, send a test entry to your form.
Changing Email Recipients
To change the recipients and other email information, edit your autoresponder, then go to Recipients at the top.
Here are the available options in the Recipients tab:
- Sender Name — The “from” name that appears in the email.
- Reply-to Email — The address where the message is sent when recipients reply to your autoresponder email.
- Recipient Email — Mapped to one of your form’s email fields, this is the address where the autoresponder email is sent after submission.
Accessing Advanced Options
The Autoresponder’s Advanced tab holds additional options for your autoresponder like changing the sender address and adding file attachments to name a few.
To view advanced options, edit your autoresponder, then go to Advanced at the top.
Here are the available options:
- Send Email When — Triggers for sending the autoresponder email.
- PDF Attachment — Add PDF documents to your email.
- Attach a File — Attach a file to your email.
- Send Emails Later — Delay or schedule sending the email.
- Hide Empty Fields — Exclude empty fields in your email when turned on.
- Update Email — The email template ignores changes on your form when turned off.
- Sender Email — Send the email using your SMTP server instead of Jotform’s servers. To learn more, see Adding a Custom Sender Address and Setting Up SMTP.
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167 Comments:
October 3, 2025
I am trying to set up an autoresponder email that is supposed to be scheduled to be sent out on an exact day and time. When we tested this the mail was not sent to the list of submissions. And in the Advanced settings there is a blue text box saying: This email can only be sent manually from the Exhibitor SIGN UP: FUN EXPO Liseberg 2025 Table.
What must we do to make this work and not have to send out the mail manually?
July 17, 2025
I have set up an autoresponder email after my form received around 50 submissions. Do these automated emails get sent to people that have previously filled out the form, too?
July 9, 2025
I have questions on how to change the settings so I do not automatically get the Form Submission notification for when a form is signed. Currently my notification set up to notify me when a form is completed and the Subject and Email content has important information by design. I also have the Autoresponder email so that the form filler gets notified and emailed upon completion that is important for the form filler. However, I always receive an additional email that notifies me that the form was signed and this filles my inbox and is redundant because I already received the first email. How do I stop this from happening?
March 5, 2025
Good Morning,
I am trying to set up Autoresponder so that form-fillers receive a copy of what they submitted. In Settings, I clicked on Emails and then clicked Add Email. I clicked AutoResponder Email and clicked on Recipients at the top. The dropdown menu under Recipient Email (Please Select) does not include the option titled Email. It lists only the field titles I created. This is a free account. Is this the reason the Email option is not showing up for me? Thanks.
March 2, 2025
Hi there, I am looking to set an a set of email responses, which I require to attach to weighted conditions. Ive set the logic though do not seem to be able to set a condition for direct to an email? The form i'm building is here, are you able to provide any insights please? I have checked YT, yet unable to locate the information I need. Any guidance gratefully received, Joel
August 14, 2024
HOW MANY AUTORESPONDERS CAN I SET ONCE WE GO FOR THE PAID VERSION
July 22, 2024
can I send multiple pdf's. It shows I can only send one??
July 21, 2024
The autoresponder emails are not being sent/received for my Planning Assessment form. How do I correct this? I am receiving notification that they have filled and submitted the form.
July 15, 2024
how do i send an invoice to the person filling out the form when they submit a form
May 27, 2024
This guide seems to show that all form fields are displayed in the autoresponder email, however I've just created an autoresponder email and that is not the case. It only shows the message 'Your submission has been received. Thanks for filling out {form_title}.' I did a test email and it shows the same. How do we make the autoresponder show all form fields so that the submitter knows what information they have submitted?
May 16, 2024
I have tried to set up notify email to me when somone signed up but I just tested it and still won't work. What happened?
October 12, 2023
Is it possible to setup an auto-email template?
October 7, 2023
Im using a ticket form- how can I get Jotform to send the ticket via email after submission?
September 2, 2023
How do I create a response based on their quiz results? I just created a Dieter Personality quiz form and i want to be able to send a response with their result based on their score...... how would i do that?
March 7, 2023
I have set a form with many fields, so want to hide empty fields in the emails - however even with it set to hide them, they are showing in the emails sent out. Why would this be?
January 11, 2023
How can you send the filled out form as a pdf? As in, all the questions and their answers are on one pdf and sent in an email? Thank you
November 13, 2022
should there be a email address field on the form for the 'save and submit later' functionality to work?
October 28, 2022
On the email test sent from the auto responder, at the end, there are two options for editing the form:
You can edit this submission and view all your submissions easily.
How can I choose only the option: edit this submission
Thanks
August 16, 2022
Autoresponder emails only uses form fields. In my case I use jotform for sending out contract and I want to be able to send them the whole contract (including the fields they filled out and the terms of services defined in the contract, and have the ability to either attach a pdf copy of it or have them download the copy themselves. is there any way to do that?
May 25, 2022
Is there a way to track and see how our autoresponder emails performed? Basic open and click through rates is what I'm looking for.
Thank you
March 28, 2022
The data requested on the Autoresponder and the notification email are the same, however, they print different information in the fields. what have I done wrong.
March 24, 2022
This is great. If I have a form reply I wish to send to my list upon receipt of their Jotform is this possible?
March 22, 2022
I've noticed when I setup an email using the "Input Table Properties" element the form will not send that email. Why? I am using a form entitled "Cash App Input Form"
Benjamin Strickland
bsstrick197@gmail.com
March 4, 2022
We did some test submissions of our registration form, and our club is receiving the notification emails when the form is filled out and submitted, but not everyone that filled out the form receives the autoresponder email. Seems that anyone that has their email with Bellsouth.net does not get the autoresponder.
February 17, 2022
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