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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Collecting phone numbers with PayPal orders

    Asked by rideout on June 30, 2017 at 06:43 PM

    If I add a field to my form like Phone #, is there a way to send it with the payment to paypal so it is captured on the payment?

    This is a re-post of a comment on How to Integrate Form with Paypal

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    JotForm Support

    Answered by John_Benson on June 30, 2017 at 07:31 PM

    Sorry, but I was not able to understand the issue. Do you want to use the Phone number as a Payment via PayPal? Or do you want the Phone number of the client to be displayed in PayPal?

    To view form submissions, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions. You can also edit, forward email, reply email, view, print, or download the form response on the submission page.

    Could you please explain the issue further so we can assist you properly? Thank you for your cooperation.


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    Answered by rideout on June 30, 2017 at 08:20 PM

    Yes, thanks John.  If I make the paypal button in paypal and customize it to include the phone number.  when I embed it in a web page, I can add the phone number and then it becomes a field within the paypal payment. I added a phone number field on my new Jotform form, but it doesn't end up in PayPal.  I hope that makes sense.  Thank you

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    JotForm Support

    Answered by Mike on June 30, 2017 at 11:13 PM

    We do not have such option. However, the Contact Telephone Number feature at PayPal should be compatible with our integration if you enable that option.

    If you need any further assistance, please let us know.

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    Answered by rideout on June 30, 2017 at 11:29 PM

    I'll try that, thanks

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    Answered by WilliamR on July 01, 2017 at 12:27 AM

    That would be fantastic. Let us know with your progress on it. Should you have any other concerns, feel free to contact us anytime.