Almost out of form views

  • Profile Image
    Joe
    Asked on July 04, 2017 at 10:36 AM

    Hi there,

     

    I just got a message saying I am almost out of form views?

    I have the silver account and am coming nowhere near my 10,000 form fills. I don't fully understand how I should have to upgrade if my form views are high, but my form fills are so low.

     

    Can you help resolve this? I have been a good customer for a long time (between different jobs).

  • Profile Image
    BJoanna
    Answered on July 04, 2017 at 12:35 PM

    I checked your account parkbridge and I saw that your forms were viewed 71,855 times this month. Limit for Silver accounts is 100,000 form views per month.

    Please note that each time your form is loaded it will be counted as 1 form view. More about form views you can find inside of this guide:

    Form View Limits: What is it all about?

    You can also check this article: 

    Announcing Pricing Modification: Form View Limits

    Also please note that number of submissions that you can receive and number of form views are two different things. For more details about account limits and usage, check this guide:

    Understanding Your Account Usage and Limits

    You can also use Form Analytics feature to check which of your forms has most views. 

    Introducing Form Analytics

    Considering that you are an old user, you can also have unlimited form views. If you want to have unlimited form views, you need to check JotForm Footer option on settings page of your account. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    parkbridge
    Answered on July 04, 2017 at 02:43 PM
    What happens when I reach the limit?
    Maybe is there a discount on the next level up you could offer since I have already prepaid for the year?
    Kind Regards,
    Joe Donoghue
    Digital Marketing Specialist
    C: 705.345.3829
    E: jdonoghue@parkbridge.com
    690 River Road West | Wasaga Beach
    Ontario | L9Z 2P1
    [cid:77F56815-00FC-4A3C-A529-0C95E2806670]
    CONFIDENTIALITY NOTICE: The information in this email is confidential and may be privileged. It is intended solely for the addressee. If you have received this communication in error, please notify us immediately by replying to the message and then delete this communication (and any attachments) from your computer without using, copying or distributing it. Thank you.
    ...
  • Profile Image
    BDAVID
    Answered on July 04, 2017 at 03:01 PM

    When you reach the limit, the forms will not be available. You will need to wait until the first day of the following months for the counter to reset, or enable the JotForm footer.

    If you want to upgrade to plan that provides more views, we will do a prorated refund.

  • Profile Image
    parkbridge
    Answered on July 04, 2017 at 03:43 PM
    Not much of a deal!!
    Um, can I tell which form is consuming the 100,000 views?
    Kind Regards,
    Joe Donoghue
    Digital Marketing Specialist
    C: 705.345.3829
    E: jdonoghue@parkbridge.com
    690 River Road West | Wasaga Beach
    Ontario | L9Z 2P1
    [cid:13E3AB73-9E06-4AC9-BFCF-50696F8D1544]
    CONFIDENTIALITY NOTICE: The information in this email is confidential and may be privileged. It is intended solely for the addressee. If you have received this communication in error, please notify us immediately by replying to the message and then delete this communication (and any attachments) from your computer without using, copying or distributing it. Thank you.
    ...
  • Profile Image
    BDAVID
    Answered on July 04, 2017 at 04:54 PM