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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile layout screw up whenever I access advanced theme designer

    Asked by jozkoh on July 05, 2017 at 01:29 AM

    Everything was ok until I access the advanced theme designer. No matter what I change, the layout will be different. Please help.

    Screenshot
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    Answered by WilliamR on July 05, 2017 at 02:22 AM

    Sorry for all the troubles, are you referring to this form? http://www.jotform.me/form/71834226027453

    Just to confirm, it doesn't work with our templates? Could you provide me the steps how to replicate the issue? So that I can advise you accordingly.

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    Answered by jozkoh on July 05, 2017 at 02:56 AM

    Hi,

     

    It is this. https://form.jotform.me/71838258470464

    It was fine before I go into the advanced designer. No matter which template, as soon as I access the advanced designer this will happen.

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    JotForm Support

    Answered by Nik_C on July 05, 2017 at 04:24 AM

    I cloned and tested your form, but I wasn't able to replicate this issue, the form was showing the same before and after entering the Advanced Designer

    I didn't apply any theme or change anything in Designer. 

    Did you do any changes in Advanced designer after entering it?

    Or did you do any additional steps so we can try to replicate this issue?

    We'll wait for your response.

    Thank you!

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    Answered by jozkoh on July 23, 2017 at 10:56 PM

    I forgot to mention that I embedded into another website. The layout is completely fine when I preview it with the jotform link.

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    JotForm Support

    Answered by Nik_C on July 24, 2017 at 01:29 AM

    Could you please share the website URL so we can check?

    We'll wait for your response.

    Thank you!

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    Answered by jozkoh on July 24, 2017 at 01:57 AM

    URL: http://www.mylanderpages.com/stdm-test/weiken_test

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    JotForm Support

    Answered by Nik_C on July 24, 2017 at 03:32 AM

    I checked your URL but there are two forms embedded there: 

    And they are overlapping.

    Could you check your URL and do the necessary changes so we can test?

    Thank you!

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    Answered by jozkoh on July 24, 2017 at 03:50 AM

    Fixed. You have a look

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    JotForm Support

    Answered by ashwin_d on July 24, 2017 at 07:37 AM

    Hello jozkoh,

    I did check your webpage URL whee you have embedded your form and it still shows two forms embedded where one of the form is partially overlapping on top of other. Please check the screenshot below:

     

    How exactly you want your forms to be displayed? 

    Please note that for your form's to be displayed correctly in mobile devices, we recommend to embed form using its iFrame embed code. I would suggest you to please embed your form using its iFrame embed code. The following guide should help you how to embed your form using its iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    We will wait for your response.

    Thank you!