What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto response email not being sent

    Asked by Kimberlyws1 on July 05, 2017 at 05:51 PM

    People that are completing the form are not receiving the auto response email.

    Page URL:

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    JotForm Support

    Answered by jonathan on July 05, 2017 at 07:28 PM

    I submitted your form to review if I will get the autoresponder email and it worked on my test submission.


    Here is the screenshot of the email I got.


    From what I checked on your form existing submissions, it look like you were just using the Test Email button in the form email templates. If you want to test/check the actual email of form submission, you need to submit the form itself.

    related user guide: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Let us know if issue persist.



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    Answered by Kimberlyws1 on July 05, 2017 at 07:43 PM
    It works in test but not once it's published.
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    JotForm Support

    Answered by Mike on July 05, 2017 at 10:28 PM

    We would like to suggest checking a Spam/Junk folder.

    If you are still not getting the emails, provide us with the affected email address.