- Kimberlyws1Asked on July 05, 2017 at 05:51 PM
People that are completing the form are not receiving the auto response email.Page URL:
- JotForm SupportjonathanAnswered on July 05, 2017 at 07:28 PM
I submitted your form to review if I will get the autoresponder email and it worked on my test submission.
Here is the screenshot of the email I got.
From what I checked on your form existing submissions, it look like you were just using the Test Email button in the form email templates. If you want to test/check the actual email of form submission, you need to submit the form itself.
Let us know if issue persist.
- Kimberlyws1Answered on July 05, 2017 at 07:43 PMIt works in test but not once it's published.
- JotForm SupportMikeAnswered on July 05, 2017 at 10:28 PM
We would like to suggest checking a Spam/Junk folder.
If you are still not getting the emails, provide us with the affected email address.