Auto response email not being sent

People that are completing the form are not receiving the auto response email.

I submitted your form to review if I will get the autoresponder email and it worked on my test submission.

 

Here is the screenshot of the email I got.

 

From what I checked on your form existing submissions, it look like you were just using the Test Email button in the form email templates. If you want to test/check the actual email of form submission, you need to submit the form itself.

related user guide: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

Let us know if issue persist.

 

 

It works in test but not once it's published.
...

We would like to suggest checking a Spam/Junk folder.

If you are still not getting the emails, provide us with the affected email address.