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    New form fields and responses not updating correctly

    Asked by igrescue on July 06, 2017 at 03:10 PM

    I just made changes to this form - https://form.jotform.us/52695584375167

    When I sent myself a test, the current form is filled out and retrievable in the 'submissions' section through the jotform site with all the new questions and responses, but what is being sent to me in the email notification from jotform is the old form- no updates or new sections on it.

     

    Page URL:
    https://form.jotform.us/52695584375167

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 06, 2017 at 03:30 PM

    Im not sure what the problem is. How did you test it? If you want to test your form you should go ahead and submit the form. It should send you the submitted data.

    I cloned your form and tested it. It seems to be working correctly. I choose South Texas-Houston/San Antonio and received two emails. One from the conditions. And one from the notifications.

    Please be more specific about what is not working. I would be happy to help you.

  • Profile Image

    Answered by igrescue on July 06, 2017 at 09:43 PM
    Hello
    The form is not sending me the correct info. Here is a pdf of what I
    received after the form had been changed, but it still has many of the old
    questions in it. The most obvious is the last field which still has the old
    agreement in it. When I retrieve the submitted form directly from jotform
    under the 'Submissions' button, it is the correct questions and answers.
    I'll have to contact our South Texas volunteers and have them forward the
    form you submitted to them to see what that one came through with.
    Kindest Regards,
    Tammy Gallagher
    IGCA Rescue Rep-Central and Northern Texas
    Italian Greyhound Rescue Foundation, Inc.
    www.igrescuetx.org
    1-361-443-4646
    1-940-435-7208 (fax)
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 07, 2017 at 12:07 AM

    Sorry for the inconvenience.

    I understand that when checking the submissions on the Submission Page, the questions and responses are updated. But the submissions you received on email notifications, the questions are not updated. If this is the case, can you please try removing first the Email Notification and add it back on your form to see if this help to fix the issue?

    Here's the guide on Setting Up Email Notifications.

    If the issue still persists, please do get back to us.
    Regards,

     

     

  • Profile Image

    Answered by igrescue on July 07, 2017 at 03:43 PM
    THAT WORKED!
    Thanks so much!
    Kindest Regards,
    Tammy Gallagher
    IGCA Rescue Rep-Central and Northern Texas
    Italian Greyhound Rescue Foundation, Inc.
    www.igrescuetx.org
    1-361-443-4646
    1-940-435-7208 (fax)
    ...