What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the definition of a "form view"?

    Asked by Carol Donovan  on July 07, 2017 at 12:15 PM

    Is that when a potential respondent clicks to view the form? Does it incur a 2nd "view" if the respondent goes in, views the form, exits, and clicks back in later to enter their response? Does it incur a "view" if I click the link to view my own form? I am considering which type of account to select - starter, bronze, etc, and this answer may impact my decision.

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    JotForm Support

    Answered by BJoanna on July 07, 2017 at 02:00 PM

    Each time the form is loaded it will be counted as one form view. If the form is closed and reopened or reloaded another view will be counted.

    Form view will not count it if the form is viewed by yourself while you are logged in to your JotForm account- even if the form is embedded on your website.

    More about  form views you can find inside of this guide: 

    Form View Limits: What is it all about?

    You can also check this guide to find more about account usage and limits:

    Understanding Your Account Usage and Limits

    Hope this will help.