Why is my account suspended?

  • Profile Image
    Tim Faris 
    Asked on July 07, 2017 at 02:48 PM
  • Profile Image
    John_Benson
    Answered on July 07, 2017 at 04:31 PM

    The account username Elevation12 is suspended because of the form ID: 71858349184166. The form is asking for credit card information using basic fields which violate our terms of use

    We can activate your account if you let us delete the guilty fields. 

    We'll wait for your response. 

  • Profile Image
    Tim Faris 
    Answered on July 07, 2017 at 05:43 PM
    Yes please do so.
    Thanks,

    Tim Faris
    President
    VorTech Communications Inc.
    m. 616.990.5022 t. 616.422.7500,600
    f. 616.426.6181 s. 11539 East Lakewood Blvd. suite# 140 Holland MI 49424
    tim@vortechservices.com VorTechCS.com

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  • Profile Image
    John_Benson
    Answered on July 07, 2017 at 07:30 PM

    Thank you for your cooperation, Tim.

    I have now remove the guilty fields and activated your account back in good status. If you want to add Payment Integration to your form, please check this link: https://apps.jotform.com/category/payment_processing

    You can also check this video/guide to help you get started creating your First Order form. Here's the link: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    I hope that helps. If you have any questions, please contact us again.