What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by Tim Faris  on July 07, 2017 at 02:48 PM
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 07, 2017 at 04:31 PM

    The account username Elevation12 is suspended because of the form ID: 71858349184166. The form is asking for credit card information using basic fields which violate our terms of use

    We can activate your account if you let us delete the guilty fields. 

    We'll wait for your response. 

  • Profile Image

    Answered by Tim Faris  on July 07, 2017 at 05:43 PM
    Yes please do so.
    Thanks,

    Tim Faris
    President
    VorTech Communications Inc.
    m. 616.990.5022 t. 616.422.7500,600
    f. 616.426.6181 s. 11539 East Lakewood Blvd. suite# 140 Holland MI 49424
    tim@vortechservices.com VorTechCS.com

    If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Read more
    Think before you print.
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 07, 2017 at 07:30 PM

    Thank you for your cooperation, Tim.

    I have now remove the guilty fields and activated your account back in good status. If you want to add Payment Integration to your form, please check this link: https://apps.jotform.com/category/payment_processing

    You can also check this video/guide to help you get started creating your First Order form. Here's the link: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    I hope that helps. If you have any questions, please contact us again.