Why is my account suspended?

  • Tim Faris
    Asked on July 7, 2017 at 2:48 PM
  • John_Benson
    Replied on July 7, 2017 at 4:31 PM

    The account username Elevation12 is suspended because of the form ID: 71858349184166. The form is asking for credit card information using basic fields which violate our terms of use. 

    Why is my account suspended? Image 1 Screenshot 20

    We can activate your account if you let us delete the guilty fields. 

    We'll wait for your response. 

  • Tim Faris
    Replied on July 7, 2017 at 5:43 PM
    Yes please do so.
    Thanks,

    Tim Faris
    President
    VorTech Communications Inc.
    m. 616.990.5022 t. 616.422.7500,600
    f. 616.426.6181 s. 11539 East Lakewood Blvd. suite# 140 Holland MI 49424
    tim@vortechservices.com VorTechCS.com

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  • John_Benson
    Replied on July 7, 2017 at 7:30 PM

    Thank you for your cooperation, Tim.

    I have now remove the guilty fields and activated your account back in good status. If you want to add Payment Integration to your form, please check this link: https://apps.jotform.com/category/payment_processing

    You can also check this video/guide to help you get started creating your First Order form. Here's the link: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    I hope that helps. If you have any questions, please contact us again.