What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My survey is not coming into my email intact

    Asked by Brother2Brother on July 08, 2017 at 06:26 PM

    Here is the URL for my survey.  When it comes into the receiver email it is fine and all the questions are easily read and the answers are there.  But when the email is forwarded to my email the questions show up in a single line down the left side of page.  


    Also I cannot get the email to come to me from the autoresponder as the person filing out the form.  Please advise.  


    Also, I am seriously having trouble getting the calculation of the satisfaction ratings to work.  Thank you.  



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    JotForm Support

    Answered by BDAVID on July 08, 2017 at 09:03 PM

    Our mail logs shows that notifications are being sent, have you checked the spam folder? If you find the notifications there, make sure to mark them as NOT SPAM. Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    On regards of the autoresponder, can we do a real submission in your form to test it?

    On regards of the calculation issues, please provide more information(form, fields in question, workflow of the form, etc) about it on the following thread: https://www.jotform.com/answers/1190947 

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    Answered by Brother2Brother on July 10, 2017 at 09:50 PM

    Hi BDAVID,


    I found out that Jotform had my email on their blocked list.  Don't know why.  So when I sent a survey today it came through.  However, it is not coming in as the form.  It is still coming in as a single line of text down the left side of page.  Has anyone been working on this?  Can you tell me what is happening?  Is it a Yahoo issue?  Please help.  Thanks. 
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    JotForm Support

    Answered by John_Benson on July 11, 2017 at 01:27 AM


    We will be addressing your new issue on this URL: https://www.jotform.com/answers/1196000

    Thank you.