My survey is not coming into my email intact

  • Brother2Brother
    Asked on July 8, 2017 at 6:26 PM

    Here is the URL for my survey.  When it comes into the receiver email it is fine and all the questions are easily read and the answers are there.  But when the email is forwarded to my email the questions show up in a single line down the left side of page.  

     

    Also I cannot get the email to come to me from the autoresponder as the person filing out the form.  Please advise.  

     

    Also, I am seriously having trouble getting the calculation of the satisfaction ratings to work.  Thank you.  

     

    https://form.jotform.us/62103869691159

    Jotform Thread 1194478 Screenshot
    Page URL: https://form.jotform.us/62103869691159
  • David JotForm Support Manager
    Replied on July 8, 2017 at 9:03 PM

    Our mail logs shows that notifications are being sent, have you checked the spam folder? If you find the notifications there, make sure to mark them as NOT SPAM. Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    On regards of the autoresponder, can we do a real submission in your form to test it?

    On regards of the calculation issues, please provide more information(form, fields in question, workflow of the form, etc) about it on the following thread: https://www.jotform.com/answers/1190947 

  • Brother2Brother
    Replied on July 10, 2017 at 9:50 PM

    Hi BDAVID,

     

    I found out that Jotform had my email on their blocked list.  Don't know why.  So when I sent a survey today it came through.  However, it is not coming in as the form.  It is still coming in as a single line of text down the left side of page.  Has anyone been working on this?  Can you tell me what is happening?  Is it a Yahoo issue?  Please help.  Thanks. 
  • John_Benson
    Replied on July 11, 2017 at 1:27 AM

    @Brother2Brother

    We will be addressing your new issue on this URL: https://www.jotform.com/answers/1196000

    Thank you.