What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will our data remain once we are downgraded to the Free status?

    Asked by cpj on July 10, 2017 at 02:18 PM

    We are completing our campaign and no longer require the Jotform subscription, but we want our account to still remain archived for future use. I hope that is possible as we downgrade to the basic option. 


    Thank you,

    Darlene O'Leary


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    JotForm Support

    Answered by AIDAN on July 10, 2017 at 05:07 PM

    Yes, your account will remain active and your forms will not be altered. The account will just become subject to the Free status limits instead of the Bronze limits.

    As to submissions, please note that your downgrade to the Free status will allow you to have a maximum of 500 submissions stored.

    I would also recommend exporting all your data for backup purposes. We have a guide on how to export all of your data at once here: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    I hope this helps. If you need further assistance please let us know. Thank you.